Engineering Mizo: Safe AI Agent for Email Marketing
Artificial intelligence can generate content quickly, but building an AI system that can safely operate inside a real business platform is a much bigger engineering challenge. That was the challenge behind Mizo , the conversational AI agent built by SoftSages Technology inside Mailzzy. The idea was simple: instead of asking users to move through multiple screens to create an email campaign, Mizo allows them to describe what they want in natural language. The system then helps turn that request into a structured campaign. But there was an important requirement. Mizo should help users create campaigns without giving an AI model unrestricted control over the email-sending process. This distinction shaped the entire architecture. Why We Built Mizo Creating an email campaign traditionally involves several steps. A user may need to: Write the subject line Design the email Select an audience Choose a sender Configure the sending domain Set a schedule Review the c...